Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at support@nuvorall.com. Please do not send products back without contacting us first. If your return is accepted, we’ll provide instructions on where and how to return your item.

Return shipping costs may be the responsibility of the customer unless the item received was damaged, defective, or incorrect.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right. Photos or other documentation may be requested.

Exceptions / Non-Returnable Items

Certain types of items may not be eligible for return, including personalized or custom products, personal care goods, hazardous materials, flammable liquids, or gases. Sale items and gift cards may also be non-returnable where permitted by law.

Please contact us at support@nuvorall.com if you have questions about whether your item is eligible for a return.

Exchanges

If you would like to exchange an item, contact us at support@nuvorall.com. Depending on the situation, the fastest option may be to return the original item and place a new order after the return is accepted.

European Union 14-Day Cooling-Off Period

Where applicable, customers in the European Union have the right to cancel or return an order within 14 days without providing a reason. Items must be returned in the same condition in which they were received, unused, and in their original packaging, with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at support@nuvorall.com.